eAssistance Pro empowers you to easily integrate a live chat service into your website, allowing immediate engagement with visitors, instant answers to questions, and higher conversions to sales.
you can even take your marketing strategy to the next level with eAssistance Pro, thanks to a bird’s-eye view that lets you see your visitors on a global layout. Discover opportunities for niche marketing based on geographic density. Plus, extensive customization
options give you the ability to give your live chat sessions the look and feel of your own company!
Forget FAQs, and forget long multi-page text passages…give your visitors live chat support with today’s discount software promotion, eAssistance Pro!
Software Features
A store where you are welcomed when you enter, an attendant that helps you walk through the store, a cashier that ensures payment is a cakewalk; all of this definitely compels you to be back. Why not transcend that!
Bless your site with live chat and surpass all expectations of your visitors. Make their experience at your website an affair that lingers. Solve queries, provide good customer service, connect instantly and indulge in proactive practices to make your business grow effortlessly more…
No one’s perfect and we are humans to make mistakes. But spelling mistakes won’t withstand such an excuse as your visitors may not point it out directly but definitely take a note of it. Given the amount of co-ordination, speed and multitasking requirements; accuracy may get compromised. Thus, it’s always good to know that whatever the errors be, they get highlighted and you may get rid of them in a jiffy.
Along with, an intelligent dictionary broadens your personalized lingo and auto-suggestion widens your choices. more…
Since businesses took the online path, we no more cognize the face of our customers. We only face them through online interactions. Thus, it’s quite important to know your visitors and see of what good they can be to your business. Not every visitor will end up at your site but with the right effort, a prospective customer can be earned any day. Visitor monitoring provides details of every visitor’s IP address, host name, country, browser, pages visited, navigation history, search string and more. more…
It’s in the best interest of all, that security parameters are always dealt with utmost sincerity. Likewise, we have included all essential features to ensure working with eAssistance Pro a secure affair. 256-bit SSL security helps you be at peace regarding any security infringement or data theft. Logs, transcripts and archives ensure that you are aware of every conversation involved with your business. IP Address and domain block features comes handy to strike out any unwanted scenario.more…
For a bird’s-eye view over your website visitors.
When you want to see all your visitors on a global layout; head to this section. Zoom-in and watch over more intricately. This seems good but what’s better are the benefit. Place your brand as per your website’s geographical density. Make strategies for niche marketing and make your visitors feel welcomed in a native format. Apart from these, know the exact status of each visitor on-site through color-coded markers. more…
You know best about your business. It’s much likely that you may want to tweak a few things before incorporating our service into yours. Thus, we have offered everything that can visually transform the look and feel of our application. If you are running out of clue, we already offer a lot of options to choose from. But if you are in favor of ingenuity and want to customize your product personally; you got all the branding aids included right in the settings section to create your own marque. more…
Your store’s footfall ultimately decides your business’ fate. Similarly, your website’s visitor traffic helps you to conclude a lot. And not just that, based on the facts, it helps you to make strategies and propel your business towards better growth. Get page by page details, traffic location details, time spent details, and extensive reports to empower you with all needed tools to undertake growth oriented initiatives. more…
Not everyone speaks and understands the same language or we never needed so many. Although, English being the lingua franca of this world, we still need to emphasize on many other languages.
So, these are the languages we support: Arabic, Catalan, Danish, Dutch, French, German, Greek, Hebrew, Hmong, Indonesian, Italian, Latin, Norwegian, Polish, Romanian, Russian, Spanish, Swedish, Turkish, and Urdu. For languages that support ‘right-to-left’ text direction, the software automatically tracks them and displays it in the same direction.
Also, eAssistance Pro offers the choice to select a default language other than English from French, German and Spanish. Choose the preferred language and all onscreen messages get displayed in the selected language. Also, all entries for onscreen messages can be edited as per choice.
Login to the standalone operator console or the web-based console; both are comprehensive enough to aid you with all required tools for adept customer service. Where the web-based console can be used ubiquitously, the stand-alone console makes up by offering few more features. Moreover, they both complement each other that you never run out of options from being available for your website visitors.
Purchase a single package and reap benefits by adding live chat code in any number of domains that you own. Packages depend upon operator license count and not website license count. So, you just pay for the number of operators you need, not for the number of websites where you intent to incorporate live chat.
Moreover, create as many operator IDs as you wish, the system automatically limits concurrent login up to purchased license count.
Suddenly multitasking has emerged as a global requisite. So, we did think about it too and incorporated something special to let your operators multitask as well. Multiple operator consoles of eAssistance Pro can be logged in from the same system using different login ID. This can be of paramount help when you are short of manpower or maybe an operator can step into the shoes of another until he’s back at desk.
‘A bird in the hand is worth two in the bush’. However once you secure the one in hand, it doesn’t means you stop looking around for those in the bush.
To be simple, auto-invitation serves as the perfect tool to garner more customers by responding proactively. Break the ice by sending chat invitations to your visitors and help your business grow. Either narrow down prospective customers and send invitations manually or set auto-chat invitation to try your luck with every visitor
One can’t be always there for immediate response; that’s where offline messages serve purpose but then again, not all issues can be resolved instantly; and that’s where auto-responder solves the problem at hand. Preset auto response message and avoid sending your visitors in a state of limbo till they don’t hear a word from you. Keep them posted that people back at your office are looking into their matter diligently.
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